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Another one bites the dust. Michaela/914119.
I will let you know when my game is restored. It did give me the same friend code but I'm back to level 1.
Stay safe everyone!
Oh no. So sorry. Be careful with your other games.
I received a response from BFG regarding my game crash. Here is the important part of their response:
Please provide as much of the following information as possible:
Due to limitations in our tool, we will be unable to credit back progress made towards Achievements, Puzzles, Private Rooms, and active challenges in addition to any progress made to seasonal collections like Ghosts, Snow Globes, or Enchanted Eggs.
It almost sounds like the answers/explanations people are getting are a bit different, maybe dependent on the Customer Service Rep you get to help you.
So I'm busy trying to recall as much info and I can. I didn't take any screen shots so I have no record. But I used the list of pets from the Guide to help me recall those. Interestingly, I have about 80% of the pets on the list!! Wow!
Not being able to restore Achievements and puzzles doesn't bother me too much. What does frustrate me is not being able to get my Snow Globes, Ghosts, etc., restored. I worked hard for those. (Wiping a tear from my cheek and blowing my nose... ok, I'm ok, it's only a game...)
In the meantime, I've been working on my low level game. Trying to bring it up just a bit, hoping it doesn't get "eaten by the Update Monster".
Thank you Norry. This was my lowest level game, I didn't want to chance my other my other games. It will be interesting what response I receive from BFG. So it's not just the higher level games.
when my tablet crashed and burned a couple of years ago. I sent an email to elephant games. I gave them both the new game that I started on my new tablet and the old game that I had on my old tablet. I took them a couple of months to get my game back.
when I asked Big Fish for help I got nothing from them. Elephant not only gave me back everything that I had in my inventory but tons more pet food and a bunch more coins that what I remembered that I had.
if you don't get a response from BiG fish reach out to Elephant they are the best when it comes to helping you.
How do you reach out to Elephant games?
I lost my game today but thankfully have a backup of the Midnight Castle file from 4/21/21. I had not played much since April until last week so have not lost too much. This back up process was explained on the old Big Fish forum and has saved my bacon through 5 lost computers.
Is your game back to Level 1 or are you experiencing a different issue?
Unfortunately you're not the only player experiencing issues with this last update. Elephant Games is aware of these problems and are working on a fix. They hope to have one by Halloween. You'll find the discussions here:
updates (delphiforums.com) starting with msg 24
If I were you I would contact both Elephant Games and Big Fish Games, you'll find how to contact them here (starting with Msg 14):
Just to let you know that your back up of your game may not work with this particular issue.............