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I am trying to change my password and it won't work   Account Maintenance

Started Nov-26 by OLTLfan; 713 views.
OLTLfan

From: OLTLfan

Nov-26

Hi,

I am trying to change my password and it won't work.  I did get a password from Delphi, but it says to change it right away, and it keeps saying that my password has to be between 6 -16 letters; but no matter what I try; it won't work.

Catherine Climpson

gunter

From: gunter

Nov-26

Is this what you do: Log in with the new password you got.  Then when you go to change the password, type in that password, then the password you want to use twice, no spaces, letters and numbers only.

Type in passwords, do not copy/paste.

let us know how it goes ...

  • Edited November 26, 2017 6:56 pm  by  gunter
In reply toRe: msg 2
OLTLfan

From: OLTLfan

Nov-26

I did exactly what you said and it still didn't work.

gunter

From: gunter

Nov-26

Sorry, I didn't get the instructions in the right order, let's try it again:

After logging in with the new passwod you received,

in Preferences, Password, type in that password again, then type in the one you want twice.

Press Submit.

Upper or lower caps make no difference. 

I don't immediately see anything causing problems.

  • Edited November 26, 2017 7:07 pm  by  gunter
In reply toRe: msg 4
OLTLfan

From: OLTLfan

Nov-26

That's all right; I tried it again and it did not work.  The password was 11 characters long.

gunter

From: gunter

Nov-26

Can't quite see where there is a problem with changing passwords. If you like, PM or email me with details and I"ll take a closer look tomorrow.

In reply toRe: msg 6
OLTLfan

From: OLTLfan

Nov-26

Maybe if I got another Delphi password it might help.

You are not the first person lately to report a problem with this. Are you using Chrome or something else?

When you say it won't work, what exactly is not working?

I click on Change Password on the Preferences page and get this

I type in the password Delphi gave me and then my own password under New and Confirm. Once I hit Submit I get a confirmation that it changed.

At which point is it not working?

OLTLfan

From: OLTLfan

Nov-27

Hi Kidmagnet,

I am using Firefox because I can't log into Delphi through Chrome.  It always says that I have a bad password. 

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