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Did not make this charge ?   Billing - Plus/Extra

Started Dec-3 by dianne01880; 218 views.
dianne01880

From: dianne01880

Dec-3

To WaltHowe }}
I hope that I am addressing this post to the right
person... Cathy (237cats ) told me that you were
the person, I should contact with my problem....

I am dianne01880. The other day, I received my Discover card bill, and I have a charge on it for
$19.95 from Delphi Forums 402-935-7733MA ??? I
do not know why...? I called the phone number... and
they said that they were Pay Pal? I have never been
a member of Pay Pal, and more importantly I do not
know what this charge is for ???
After the lady at " Pay Pal " checked , she said... no,
you are not a member of paypal... ( which I knew )....
I do not want to be paying for something that I did not
charge .... I need to make sure that someone is not
charging things to me .... and put a stop to it if
someone has hacked into my life somehow.
Please would you kindly check into this for me?
I am so upset and would appreciate your assistance,
since the charge is somehow connected to Delphi..
The charge was on November 20, 2019...
Thank you, Dianne

WaltHowe
Staff

From: WaltHowe

Dec-3

We cannot see PayPal's records with a credit card in them, but our records show you opened a Delphi Extra subscription in October 2017, paying with a PayPal account. You were first charged on November 20, 2017 after a month's free trial. It renewed in November 2018 and now in 2019. This is the third time you have been charged.

It certainly sounds like you have a PayPal account. I suspect PayPal gave you the wrong answer when they said you did not have an account there. We can refund the recent payment back to PayPal, if you ask us to, but we cannot cancel the card in PayPal for you. You will need to take care of that with PayPal yourself. They should be able to find the account from the name on the card.

dianne01880

From: dianne01880

Dec-4

Mr. Howe, thank you very much for getting back to me about
this matter. I appreciate your promptness. No, I do not want
you to refund the recent payment back to PayPal ... I never
knew that I was a member of Pay Pal ...That is news to me.
I do remember that initial transaction back in October 2017.
I just had no idea that it went through as a Pay Pal transaction.
Please can you tell me then, am I a paying member or just a
basic member ? I remember that I originally joined to stop the
ads that kept popping up. Forgive my stupidity. I lost my husband
a while back and my head is just not working too good these days.
Have a nice day, and a nice Holiday Season. Thank you for your help.
Warm regards , Dianne 01880
WaltHowe
Staff

From: WaltHowe

Dec-4

You are a Delphi Extra member, which removes ads and gives you other advantages over the free memberships. You can see the differences in paid and unpaid memberships at https://www.delphiforums.com/plans.ptt

dianne01880

From: dianne01880

Dec-4

Mr. Howe..... thank you so much for all of the information.
I had no clue.... that so much was included in just a
Delphi Extra membership.... At the time, I just wanted to
be ad free... ( ha ha ) Thanks for your help.....
Enjoy your week. Dianne 01880
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