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What is the filename of the image, does it end in .gif .jpg or ?
I don't know if you can see it this way. I tried to get rid of the HEIC.
Don't know what you mean by 'get rid', did you actually convert the file to a jpg.
Google HEIC to JPG converter?
You can Save As or screenshot an image to change the file type.
Teri it should work with that file but maybe try in a different forum
Success, thank you! Changed a setting on my phone from High Efficiency to Most Compatible. Thank you again for the resetting and suggestions!
good to hear ...